Common problems addressed by the customer care unit that answers calls to 800-622-6232 include Local services, File a report, Complaint and other customer service issues. It is available 24 hours a day, seven days a week. This phone number is Service Canada's Best Phone Number because 6,012 customers like you used this contact information over the last 18 months and gave us feedback. To make an appointment or get assistance, please fill out the If you have a new Regular or Sickness EI claim starting March 15, 2020 or after, your benefits will be delivered as part of the Government of Canada’s Canada Emergency Response Benefit (CERB).For information on EI Maternity, Parental, Fishing, Family Caregiving and Compassionate care benefits, as well as all other claims established prior to March 15th, or if you have completed your bi-weekly reporting and need to speak to an agent, please contact the EI call centre at The Employment Insurance Telephone Information Service is an automated telephone service that provides recorded general information on the Employment Insurance program. Employment Insurance Premium Reduction Program. Canadians who have gone weeks without benefits because of issues with their EI applications are struggling to fix the problem because they cannot get through on the designated government phone lines. Employers can use a Supplemental Unemployment Benefit (SUB) plan to increase their employees’ weekly earnings when they are unemployed due to a temporary stoppage of work, training, illness or quarantine.Payments from SUB plans that are registered with Service Canada are not considered as earnings and are not deducted from employees’ EI benefits.The EI Premium Reduction Program allows employers to pay EI premiums at a reduced rate if their employees are covered by a short-term disability plan that meets the requirements of the legislation. For information on EI Maternity, Parental, Fishing, Family Caregiving and Compassionate care benefits, as well as all other claims established prior to March 15th, or if you have completed your bi-weekly reporting and need to speak to an agent, please contact the EI call centre at 1-800-206-7218. To be accepted, your ID needs to show your legal name, photo, signature and/or date of birth.No ID is required to ask about our programs or services. Employer Contact Centre. Contact the CRA at: 1-800-959-8281. The EI Premium Reduction Program allows employers to pay EI premiums at a reduced rate if their employees are covered by a short-term disability plan that meets the requirements of the legislation. Employment Insurance benefits and leave information for workers, families, fishers and sickness, as well as how to apply and submit a report. COVID-19 Due to the coronavirus disease (COVID-19) outbreak, there are changes to this program. Contact the CRA at: 1-800-959-8281. You can complete the following tasks by telephone:To access information about your EI claim, you will need your SIN and access code, which you will find on the benefit statement that is mailed to you after you apply for EI benefits.The hours of operation are 8:30 a.m. to 4:30 p.m. local time, Monday to Friday.You can complete the following tasks at a Service Canada Centre:You now need to show ID and answer verification questions at Service Canada Centres to access your file.

You can contact the Employer Contact Centre in order to obtain:

We encourage you to use self-serve options to access our We ask Canadians for their patience at this time so that we can focus our efforts on the most vulnerable Canadian population.Our priority is the health and safety of all Canadians, while maintaining service to the public.Service Canada begins the gradual and safe reopening of in-person locations across the country. Update your address or direct deposit information. you were asked several questions, similar to an employment insurance (EI) application, including the type of EI benefits you were applying for and the name of your former employer ; If you applied for the CERB with CRA Ask about the status of your CERB payment. To obtain information on your claim, you must speak with an Employment Insurance representative. Due to the COVID-19 outbreak, we are experiencing higher than normal call volume.

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