I'm not sure Kickstarter did anything wrong here, but now they're in a place where they have to somehow get money back from Pebble themselves?This is part of what Kickstarter actually offer as their service. I called and got mine going yesterday. I certainly wouldn't want us as customers :-/New comments cannot be posted and votes cannot be castPebble is an e-paper smartwatch that launched in 2013 and was followed up in 2015.Press J to jump to the feed. Probably not. If there's a waiting period on the product it can be extended.Wells Fargo says that too but they processed the chargeback anyway one they knew the shipping time frame.This was true at one point, but Kickstarter now formally requires projects to fulfill their obligations or issue refunds. It’s very unusual to see backers do this with their pledges to Kickstarter projects. Maybe that should have suggested something...I really just want to know where we stand. A chargeback is a demand by a credit card provider for you to make good on the loss on a fraudulent or disputed transaction. But if a chargeback arrives, we can help you resolve the issue, quickly and easily. They, as the merchant performing the charge, take on the risk that the product may not deliver.That's the way it's designed. Funding projects that you wanted to see in the world, in the hope that you might see the benefit of them.If you want things created, there are going to be risks, and it is going to cost whether or not it succeeds. I send an email to My qualm with these chargebacks is you're taking the money from Kickstarter rather than Pebble. They aren't an investment company and have no desire of becoming one.I do agree with your point that chargebacks might be immoral--but Pebble promised a November release date and then didn't even update us in November or even up until today (Dec 6th).

We’ll use the information you provide to represent the charge to the card issuer, and work directly with them to explain your case and resolve the issue. It’s a form of consumer protection called a chargeback: if a charge was fraudulent, made in error, or a store sends you a defective item, you can ask your card issuer to have the payment reversed. Yay!The takeaway from this is that a chargeback doesn't mean you will never get your watch! Should they have managed customer expectations better? We’ll send you an email notification to let you know what’s happening. All chargebacks are reported directly to Kickstarter’s Trust & Safety team. When the money showed up on my credit card, it was always from KickStarter.

Typically their CS is pretty spot on too.While it sucks for backers; you won't hear anything from Pebble until the fitbit deal is official and public...Unless it's business as usual.TBH I still think the lack of communications regarding the T2 is related to vendor uncertainty and not fitbit.The amount of email they must be receiving recently has to be unbelievably overwhelming. If you receive a chargeback notice from a credit card provider, that means one of your backers disputed a charge associated with your campaign. Refunds were issued back through kickstarter too, but whatever contract the 2 of them have is not my concern. That way, you can worry about creating something great — not arguing with a credit-card company over tracking numbers. Press question mark to learn the rest of the keyboard shortcuts[i7+ 10.1.1JB] Gold PTS, Silver Nubuck PTR, Gold PT2 & MoreCookies help us deliver our Services. So now I know I'm getting my money back no matter what, and if things turn out ok I get my Time 2. This constitutes a breach of contract with the user, and therefore I have no qualms retracting my money.I totally agree (and figured I would join you on the way down...)KS terms may have changed, but, from the get go it was about putting your money where your mouth is. We investigate each one to determine the source of the dispute. I called and got mine going yesterday.

If there’s a dispute over the details of a reward or delivery, we can help with that, too. About Credit Card chargebacks for Kickstarter. Kickstarter have taken their 10% or whatever from the creator. All chargebacks are reported directly to Kickstarter’s Trust & Safety team. Archived. Most issuers of credit and debit cards allow people to dispute charges that appear on their accounts. From there, you can head straight to a special tab in your Backer Report — where you’ll find a summary of the issue, and a space to provide us with more information. When we find reports of fraudulent pledging on someone’s card, we handle the situation entirely on our end, and assume financial responsibility. Imho this is unfair for the creator. Otherwise, Pebble will need to provide proof of shipping to me in order to cancel the chargeback.They said the 30 or 90 day limitations don't apply in this case because of the product shipping timeline. Usually took about a week to process.And I take it nothing has happened to your kickstarter account after performing the chargebacks?My problem was they charged back in July and my cc company said you only have 90 days...I believe that is what his point was with the 3rd paragraph. When you do a charge back the creator will be charged 100% of your pledge. The creator got 90% of your pledge. Posted by 3 years ago.

This means that you’ll not only have to represent yourself against the credit card company, but should you lose, you’ll pay Kickstarter fees on top of chargeback fees, changing the dynamics of the sale completely. When we find reports of fraudulent pledging on someone’s card, we handle the situation entirely on our end, and assume financial responsibility. I just want my $180 back or a watch,and my patience and goodwill meter is at zero.Well Pebble is their poster child so, I'm not feeling all too guilty about that either.I've asked for a refund on a few KS projects. The credit card provider will contact you to refund the money.

The idea was sharing that risk, but, that seems to have been forgotten.Was it the right move for pebble to use KS again? 39. I explained the situation and that Pebble has been unresponsive to refund requests and are not communicating with specifics or shipping the product as promised. Kickstarter does not refund their 5% commission in the event of a chargeback or billing dispute. It's pretty rubbish that we as a community have been left to wonder over everything, which I am sure will be remedied shortly.If we do get PT2s, it will be great.

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